Help and Support

Our player support team are here to help and make your online bingo experience the best possible.

We pride ourselves on our level of friendly, efficient and effective customer service. Our customer support is available 24hrs a days. If you require any assistance please do not hesitate to contact one of our support team who will be happy to assist in anyway possible. Our support team are here to make your bingo game shine as much as possible. We will try and answer all queries as quick as possible but no later than 48 hours.

To help answer your enquires in the quickest and most beneficial way please help us with the following information with your correspondence.

- Your name

- Player Nickname

- Any details relating to the particular game- ID, Screen shot

- Description of your problem

For all support enquires please contact support@emeraldbingo.com. If you have a general enquiry please also consult our FAQ’s page where you may find the answer.