If you experience any problems with your account then please do not hesitate to contact our support team who will be only to happy to assist you at support@emeraldbingo.com.
At Emerald bingo you are able to purchase cards for games in the future as well which means you can enjoy winning whilst watching the TV or having dinner.
When you go to Login and you have forgotten your password then there is an option for ‘forgot my password’- here you will be able regain your password. If you still have problems you may contact our team at support@emeraldbingo.com who will be happy to help.
In the unfortunate event that your game is cut off via connection then do not worry your cards will continue to play automatically by the system therefore you will not lose any money. If your cards are winners then your winnings will be automatically credited to your account.
If you require any technical assistance then please do not hesitate to contact our support team by support@emeraldbingo.com who will be happy to help in anyway possible.
Yes. We are working constantly to provide you with up to date and new services all the time. Stay tuned to see what will be released next.
To activate your account and be able to make withdrwals you will need to go to WITHDRAWAL page and click on the button saying SEND CONFIRMATION.
You will then receive a confirmation email with an activation link which you will need to click on for your account to be activated and be able to wihtdraw funds from your account.
If your are Still Waiting for your Confirmation Email then you need to make sure you can receive emails from support@emeraldbingo.com by following the following instructions according to your email provider.
After you have taken the above steps please loggin to Emerald Bingo and go to the the withdrawal page again and press SEND CONFIRMATION.
You can then keep pressing the button for confirmation email to be sent to your inbox till you have actually received it.
As a last resort, send an e-mail to support@emeraldbingo.com and ask for your registration code. Use the SAME e-mail you specified upon sign-up, so we can check that you are indeed registered already. Its recommended that you also send your current telephone number so that one of our Live Support Representatives can call you and guide you through.
Unfortunately some players have occasionally been experiencing being ‘booted’ from the game- this is due to your computer not having the updated flash version. By following these quick and easy steps you will be able to enjoy your favorite Bingo game without any hindrances.
Clearing Cache – INTERNET EXPLORER
Step 1 - BEFORE loading up the game go and open your Internet Explorer
Step 2 – Open Up Internet Options under Tools as shown below
Step 3 - Under General Header there will be a button for ‘Browsing History’- Click delete
Step 4 – Under Temporary Internet Files – Click delete files…. (this may take a minute)
Step 5 - Under Cookies – Click Delete Cookies… (this may take a minute)
Step 6 – Press Close
Step 7 - Congratulations you are now free to open up the game. When opening up the game your computer will automatically update the latest version of the flash player. You should no longer experience the problems you have faced.
Clearing Cache – Firefox
Step 1 - BEFORE loading up the game go and open your Firefix browser
Step 2 – Open up "Options" under Tools as shown below
Step 3 - Under Privacy there will be a button for settings - Click Settings
Step 4 – Make sure ONLY Cache and Cookies are highlighted as below and click OK
Step 5 - Click Clear Now… on Privacy page which will pull up another box – click Clear Private Data Now
Step 6 - Congratulations you are now free to open up the game. When opening up the game your computer will automatically update the latest version of the flash player. You should no longer experience the problems you have faced.